Refund policy

Returns & Refunds Policy

At Bettobo, we want you to be fully satisfied with your purchase.

Returns
You have 14 days after receiving your item to request a return.

To start a return, you can contact us at bettoboo0@gmail.com. Please note that returns must be sent to the following address:

Albișoara 82/1
Chișinău, MD-2005
Moldova

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Conditions for Returns
To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unused and in its original packaging

  • With proof of purchase

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Non-returnable Items
Certain types of items cannot be returned, such as:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

Exchanges
The fastest way to ensure you get what you want is to return the item and make a separate purchase.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 5–10 business days.